Education
Ohio University 2019
Bachelor of Arts (Studio Art)
Minors - Business Administration & Marketing
Employment / Artist Opportunities
Oh Font! Designs
Freelancer and Start-Up Creator
March 2020 - Present
Founded a design business with the mission of creating high-quality designs for a diverse clientele at an affordable price. Specializing in Save the Dates, logos, posters, invitations, and websites.
Utilized Etsy to sell both physical and digital artwork, showcasing my ability to market and sell products through a popular e-commerce platform.
BAAM LLC
Senior Technical Expert
August 2022 - February 2024
Demonstrated exceptional performance in technical support and troubleshooting, resulting in promotion within 8 months of joining the company.
In the month of October, I proactively embraced a challenging stretch assignment, demonstrating my leadership skills by efficiently managing the HLPT inbox and coordinating the efforts of two contract employees, successfully guiding them to respond to emails and achieve inbox clearance by the end of each day.
Nominated to join the Culture Committee, a group of employees from the company that represents their departments and makes recommendations on how the workplace can improve and be the voice of our department.
Approved tickets are put up for review by junior and technical experts.
Documented complex issues for escalation to upper-tier engineers, ensuring timely resolution.
Reviewed escalated tickets to provide the proper solution, leveraging technical expertise.
April 2022 - August 2022
Technical Expert
Provided exceptional technical support to clients, resolving basic and advanced issues received through our support channels.
Built trusted advisor relationships with clients, helping them achieve their strategic goals.
Collaborated effectively with peers and cross-functional departments to resolve technical and marketing issues.
Maintained or exceeded established service levels and productivity standards.
Proficient in problem-solving, troubleshooting, and CRM applications.
Assists with the development of processes around marketing automation and problem resolution.
Interface with clients regarding their marketing needs and tech stack.
Set up and support tech and integrations for funnels, email campaigns, CRM automation and general marketing campaigns (video, social, FB, Google, Instagram).
Providing 1:1 customer support to marketing clients.
Responding quickly and effectively to email and chat questions.
Escalating cases to upper-tier developers when appropriate.
Owning and overseeing escalated support cases until a resolution is determined.
Assists with the development of processes around marketing automation and problem resolution.
Marketing Assistant
January 2022 - April 2022
Enjoy Better Coffee
Web Designer & Digital Marketing Specialist
Ensure seamless search, navigation, transaction, and resolution of any user problems and migration of EBC's e-commerce platform from current to future.
Develop our A+ product listings, digital store-fronts, product & promo graphics, B2B catalog, etc. across EBC-owned properties and online marketplaces such as Amazon, Walmart, RangeMe, Mirakl, Target+, Kroger, Costco Next, etc.
Lead by content generation, content management, CRM programs, E-Mail, Search, At-Home, Social, Re-targeting, and marketplace marketing e.g. Amazon Marketing Services
To drive awareness, conversion, acquisition, retention, average order value, customer annual value, etc.
Designed and runs the website, and created the logo for the in-house brand "Enjoue" (www.enjoue.us).
September 2020 - December 2021
Develop creative ideas and concepts for marketing campaigns in partnership with the Marketing Director and Marketing team.
Design digital and print collateral for Business to Business (B2B) brands including but not limited to flyers, posters, brochures, cards, logos, web ad banners, trade show materials, booth signage, and PowerPoint presentations.
Assist Front End Developer with website design elements for Business to Consumer (B2C) websites.
Photograph and edit footwear products and lifestyle images for use on all websites, social media channels, and print collateral.
Rocky Brands
Multimedia Designer
September 2019 - September 2020
Blockfort Gallery
Artist Showcase
Exhibition of selected artists and their portrait artworks. 500 submissions, 100 were selected.
Arpil 2019 - September 2020
NAMI Athens
Freelancer
January 2019 - May 2019
Created an impactful postcard and sticker advertising campaign for the National Alliance on Mental Illness (NAMI) in Athens, Ohio, effectively communicating their message through visually compelling graphics and typography.
Designed and created a 7-module video course on how to effectively use Instagram to advertise your brand.
Collaborated closely with the client to ensure course content aligned with their brand messaging and met their specific needs.
Turn It Social
Graphic & Presentation Design Intern
August 2018 - February 2019
Williams Lea
Presentation Associate
June 2024 - Present
Utilize logs and tracking software for presentation work
Create, edit, and proof pitch books, materials, and various documents to support the client's brand
Perform quality assurance on documents, ensuring accuracy and brand consistency
Communicate effectively with team members and clients on job or deadline concerns
Demonstrate proficiency in MS Office and Adobe Creative Suite for document creation and editing
Meet contracted deadlines and troubleshoot software/hardware issues as needed
Foster continuous service enhancement and client relationship building
Certifications
Content Marketing
HubSpot Academy
February 2024 - March 2026
Growth-Driven Design
HubSpot Academy
February 2024 - March 2026
Inbound Marketing Optimization
HubSpot Academy
February 2024 - March 2026
Digital Advertising
HubSpot Academy
February 2024 - March 2026
Social Media Marketing
HubSpot Academy
February 2024 - March 2026
Social Media Marketing II
HubSpot Academy
February 2024 - March 2026
Email Marketing
HubSpot Academy
February 2024 - March 2026
SEO
HubSpot Academy
February 2024 - March 2026
SEO II
HubSpot Academy
February 2024 - March 2026
Photoshop
EDUCBA
February 2024
Google Ads
EDUCBA
February 2024